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Batman: Arkham Knight PC sales suspended - "we want to apologise"

Jonathan Lester
Batman: Arkham Knight, PC games

Batman: Arkham Knight PC sales suspended - "we want to apologise"

Following the disastrous launch of Batman: Arkham Knight on PC, Warner Bros has taken the drastic step of pulling it from sale until it's fixed.

"We want to apologise to those of you who are experiencing performance issues with Batman: Arkham Knight on PC," reads the new statement.

"We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall."

As promised, the game is no longer available to buy on Steam and most other retailers, with the exception of serial key resellers. Steam and Green Man Gaming are offering refunds.

We'd make the point that if Warner Bros did "greatly value [their] customers," they'd have ensured that the PC version was fit for task before launch, but nevertheless it's astonishing to see such a high-profile title yanked from sale so quickly.

"The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played," concludes the statement.

I wonder what the knock-on effect of all this will be. Will Warner and other publishers realise that they have to take more care with PC ports? Or will they just not bother with a port next time? Either way, here's hoping they start by fixing Arkham Knight, which is an absolute beast on PS4.

Just to rub it in, here's an article about why the Batmobile is amazing: Batman: Arkham Knight's Batmobile - Brilliant fun or a legacy betrayed?

Add a comment5 comments
SteQ  Jun. 25, 2015 at 10:07

An attempt to stop the flood of negative reviews I suspect.

dumbjam  Jun. 25, 2015 at 12:46

Does the new Steam policy allow for refunds on keys bought through cdkeys? I suspect not :(

Last edited by dumbjam, Jun. 25, 2015 at 12:47
dumbjam  Jun. 25, 2015 at 12:46

My game keeps crashing at 8% story completion (post-ACE without trying to give spoilers) but up until then was working fine apart from being slow in the first FMV. Got 4 hours play in and it seems good, but will go back to Witcher 3 until they fix it.

JonLester  Jun. 25, 2015 at 12:54

@dumbjam: No, Steam refunds only count if you bought the game directly through Steam. I doubt CDKeys will offer refunds, but by the same token, their incredibly low prices kinda make up for it.

SteQ  Jun. 25, 2015 at 14:13

I got mine from CDkeys and I already asked the question in case they were willing to show the kind of good will that GreenMan Gaming are. unfortunately not.

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