GAME have confirmed that they will not be able to fulfil orders for Mass Effect 3 and will be refunding those who've already pre-ordered the game.
After having confirmation from a number of stores (Southend, Harlow and others) following Eurogamer's report this morning, not to mention confusion from others yet to receive the news (Westfield, Wolverhampton), we have received a statement from GAME confirming the state of affairs.
A GAME spokesperson said:
We currently have a supply issue with regards to Mass Effect 3, which means that GAME and gamestation will not be able to fulfil orders for Mass Effect 3 at this time. We want to give customers as much notice about this as possible and provide them with a range of options ahead of launch.
We appreciate that this is disappointing for our customers, and we apologise sincerely for the inconvenience that this will cause. We value the loyalty of our customers very highly and as a gesture of goodwill we are providing the following:
Customers who have pre-ordered in store*, will have the opportunity to add £5 worth of Reward points to their card if they visit us from 1st March through to 16th March 2012
Customers who have placed a deposit for the title* will receive a refund as well as the £5 worth of Reward points between 1st - 16th March 2012
Customers who have pre-ordered online, will be provided with an online voucher to the value of £5 to be spent on any purchase on our sites
*All customer must be able provide valid proof that they have placed a pre-order or deposit