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CONFIRMED: GAME "Unable To Fulfil Orders" For Mass Effect 3

Author:
Matt Gardner
Category:
News
Tags:
GAME, Mass Effect 3, Pre-orders, Retail
Discuss:
Mass Effect 3

CONFIRMED: GAME "Unable To Fulfil Orders" For Mass Effect 3

GAME have confirmed that they will not be able to fulfil orders for Mass Effect 3 and will be refunding those who've already pre-ordered the game.

After having confirmation from a number of stores (Southend, Harlow and others) following Eurogamer's report this morning, not to mention confusion from others yet to receive the news (Westfield, Wolverhampton), we have received a statement from GAME confirming the state of affairs.

A GAME spokesperson said:

We currently have a supply issue with regards to Mass Effect 3, which means that GAME and gamestation will not be able to fulfil orders for Mass Effect 3 at this time. We want to give customers as much notice about this as possible and provide them with a range of options ahead of launch.

We appreciate that this is disappointing for our customers, and we apologise sincerely for the inconvenience that this will cause. We value the loyalty of our customers very highly and as a gesture of goodwill we are providing the following:

Customers who have pre-ordered in store*, will have the opportunity to add £5 worth of Reward points to their card if they visit us from 1st March through to 16th March 2012

Customers who have placed a deposit for the title* will receive a refund as well as the £5 worth of Reward points between 1st - 16th March 2012

Customers who have pre-ordered online, will be provided with an online voucher to the value of £5 to be spent on any purchase on our sites

*All customer must be able provide valid proof that they have placed a pre-order or deposit

Zavvi, ShopTo, Amazon and Play will now be stocking the Collector's Edition, which was previously a GAME exclusive.

Add a comment4 comments
phil16  Feb. 29, 2012 at 12:23

Wonder if that Game employee I had an argument a few weeks ago on here took my advice and found a new job? If not he better pretty quickly! I did warn him it was the beginning of the end.

thefishfingers  Feb. 29, 2012 at 12:27

There goes my idea of trading in some games and getting it in store....!

If the high street's major games store can't fulfill the biggest launch of 2012 so far, what does it seriously mean for the future of the store?

JonLester  Feb. 29, 2012 at 12:32

If the high street's major games store can't fulfill the biggest launch of 2012 so far, what does it seriously mean for the future of the store?


Very bad things. Seriously bad things. Probably.

Last edited by JonLester, Feb. 29, 2012 at 12:32
tomwatts  Feb. 29, 2012 at 16:33

Just to add some more details - I know the manager of game station in broadmead who showed me the email sent round late last night.

No EA titles will be available for March.

Mass Effect 3, FIFA Street and The Sims Showtime are all only pre owned

SSX *WILL* be available though as that was due for release earlier in the month and got delayed

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