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GAME Freezes Reward Cards, Cancels Refunds And Cash Exchanges

Author:
Matt Gardner
Category:
News
Tags:
Administration, GAME, High street, Reward Cards, UK retail

GAME Freezes Reward Cards, Cancels Refunds And Cash Exchanges

With news pouring in of a number of GAME store closures across the country in the wake of today's administration announcement, the company have also proceeded to freeze Reward and Gift Card use, with refunds and exchanges also unavailable.

"We are reviewing this over the next week," GAME said, responding to the freeze on loyalty and gift cards with apologies.

Reward Points can still be earned in open stores, but customers will not be able to redeem their points "until further notice".

Furthermore, "the value on [Gift Cards] cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes."

Trade-ins for cash, and refunds have all been suspended at this time as the PwC administrators look to restructure in the hopes of a swift sale.

You can find the full list of important notices below, courtesy of the GAME Facebook page:

1.Online Sales: We expect some disruption to our online services over the next few days while we make some changes. We apologise for the inconvenience this causes.

2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.

3.Pre-Orders: No new pre-orders can be taken until further notice. No refunds can be given for any pre-order deposits which have been paid. We are reviewing this over the next week.

4.GAME Reward card: We have had to suspended use of GAME Reward Cards. This means that points can be earned but NOT redeemed until further notice.

5.Gift cards: We have also had to suspend GAME gift cards. The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes.

6.GAMEWallet: the value stored in GAMEwallet accounts will be suspended until further notice following the appointment of administrators.

7.Pre-owned Software: You can still buy pre owned products at great prices in your local store or online. If you trade in a pre-owned software item then you will still be able to accrue reward points and use your trade in to exchange for another item. You will not be able to trade in pre-owned software for cash. If this changes, we will let you know. We apologise for the inconvenience this causes.

8.Pre-owned Hardware: We have had to suspend trade in for pre-owned hardware at this time. If this changes, we will let you know. We apologise for the inconvenience this causes.

9.Click and Collect titles: We have had to suspend this service. We apologise for any inconvenience this causes.

Add a comment4 comments
steve136  Mar. 26, 2012 at 17:38

Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.

Are they allowed to do that?

maturestudent2012  Mar. 26, 2012 at 18:49

you would have to be pretty to thick to not have spent your reward points, i had about £7 on mine and purchased something 10 days ago, it was pretty obvious they would go in to administration and as always its the reward cards, vouchers and gift cards that are always the first to be cancelled

JonLester  Mar. 26, 2012 at 20:24

Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.

Are they allowed to do that?


Anything goes when a company administrates, sadly. Us consumers get hit first.

Jerec  Mar. 26, 2012 at 22:23

Where GAME is concerned, us consumers have always been hit first!

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