Following reports that the new Xbox 360 firmware update may prove incompatible with a small number of consoles, rendering them unplayable, Microsoft have advised those affected by the issue to get in contact with them either over the phone or email by heading over to their Support Site.
'Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs,' Microsoft said in a statement to NowGamer.
'This issue manifests itself a as a unique 'disc unreadable' or 'disc unsupported' error on the screen. We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console.'
Digital Foundry reports that the new firmware has been implemented not only to prepare the consoles for the new XGD3 disc standard, which adds 1GB of useable data to DVDs already used by the Xbox 360, but also as a further preventative measure against piracy.
Firstly, this new release is the first that will actually see the drive firmware being rewritten by the Xbox 360 itself. Any one using a current hacked DVD drive will find that updating to the new dash instantly kills their ability to run pirate software, with the hacked code completely expunged from the DVD drive. Microsoft has employed a wide range of DVD drives in its machines from launch - the best guess is that not all of them can be flashed directly, necessitating a swapped console.
Emails to affected users have suggested Microsoft will be compensating users affected by the problem with a new 250GB Xbox 360 S and a year's supply of Xbox LIVE. Sadly, though, they will be able to verify the status of your machine via Xbox LIVE, so taking a screwdriver to your poor old Jasper model won't net you a shiny new console. [via Kotaku]