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Nintendo Refutes Tabloid Claim That The 3DS Is Suffering "Record Return Levels"

Author:
Felix Kemp
Category:
News
Tags:
Games news, Nintendo 3DS, The Sun

Nintendo Refutes Tabloid Claim That The 3DS Is Suffering "Record Return Levels"

Earlier today, The Sun ran with a typically hyperbolic article claiming the 3DS was causing thousands to suffer "dizziness and headaches", resulting in "record return levels" for Nintendo's brand new portable. They cited a Game store refusing to refund a man for the supposedly headache-inducing device, and alleged HMV is offering a cash sum for 3DS' returned by Thursday. Well, to be blunt, they're lying, as both Game and HMV, along with an angry Nintendo, have come out to dismiss The Sun's report.

According to Nintendo, who outright condemn The Sun's article, "The number of calls and emails with queries on Nintendo 3DS is in fact well below the rate experienced during past hardware launches", with their retail partners reporting "only a handful of people who have actually gone into stores to request a refund".

Obviously, Nintendo wouldn't admit to an article suggesting their new device is dangerous to use and suffering a poor launch, but even the stores in question, Game and HMV, have come out in their defense. "We've had less than five people complain that they feel sick and want to return [the 3DS]", explained a Game spokesperson, before explaining that, under the Sales of Goods act, a product cannot be refunded for resulting in illness.

HMV, who The Sun alleged are offering cash for a 3DS return, retort the claim by stating "we have not issued any refunds for it and nor are we doing so". Jon reviewed the 3DS hardware when it launched, and if you need a better idea of the 3D's effects on your eyes and general well-being, please check it out as its an incredibly useful bit of work. [Eurogamer]

Add a comment2 comments
ODB  Apr. 5, 2011 at 13:21

“We’ve had less than five people complain that they feel sick and want to return [the 3DS]“, explained a Game spokesperson, before explaining that, under the Sales of Goods act, a product cannot be refunded for resulting in illness.


So 5 honest people got nowhere.....how many had 'intermittent fault' refunds?

Josh  Apr. 5, 2011 at 13:43

Thy only had 5 people complaining of nausea, because all the sensible people sold theirs to CeX for profit. :)

Josh

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