SOE Shoulders The Blame
Numerous European players (myself included) were been unable to play Planetside 2 at launch, due to the ProSiebenSat-hosted client crashing when connecting to the servers. Luckily, Sony Online Entertainment have fixed the problem (it's now working fine), and admitted that it was a fault on their end.
"Prosieben players - if you were crashing at the launchpad it's fixed now," SOE President John Smedley tweeted. That was SOE's fault. sorry. We fixed it." Game on.
While you're waiting for the hefty download and install procedure, why not check out Carl's Dealspwn Playthrough videos? The massive free-to-play vehicular MMOFPS is looking mighty tasty indeed.