The dust has finally settled on the disastrous Playstation Network crash, and with the service back up and running, Sony can finally look to move forward. It's effects were massive, however; I've met several gamers who've moved on to Xbox 360 since PSN's almost month long hiatus. Sony, though, is adamant the company can recover, and claim over 90% of regular PSN users have returned.
In a speech to shareholders, under fire Sony CEO Howard Stringer revealed the news that almost the entire population of PSN users had made their way back since its restoration in May. According to Stringer, trust in the Sony brand is rising. However, while it's great news for Sony, it's unequivocal evidence that Sony has lost customers in the wake of the crash.
During the speech, Stringer was advised by a shareholder to step down from his position as CEO. With stock plummeting - due in no small part to the devastating tsunami that struck Japan in March - support in Stringer has dwindled. He offered no rebuke, admitting the question was reasonable and apologizing for Sony's response to the hack and eventual PSN crash. However, he claims the studio has made every effort possible to safeguard the security of their service in the event of another attack.
Stringer's job might not be safe, but Sony has been reshuffling roles at the top of the Playstation brand this week, promoting several leads to key roles in an effort to spearhead further business. Kaz Hirai has been promoted to Chairman of the Board of Directors; Andrew House, once head of Sony Computer Entertainment's European arm, is now President and Group CEO. House's new role might suggest a further push from Sony in securing the European market amidst competition from Microsoft and Nintendo. [Andriasang]