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Steam Account Information Compromised

Carl Phillips
forums, Gabe Newell, Hackers, Valve

Steam Account Information Compromised

Forum Troubles Turn Out To Go A Little Further

Users of Valve’s online gaming platform Steam were greeted with a message from studio head Gabe Newell last night informing them that the recent decision to turn off the official forums went a little beyond defacing the community space. We have the full statement after the jump.

10 November 2011

Dear Steam Users and Steam Forum Users:

Our Steam forums were defaced on the evening of Sunday, November 6. We began investigating and found that the intrusion goes beyond the Steam forums.

We learned that intruders obtained access to a Steam database in addition to the forums. This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.

We don’t have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.

While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.

We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn’t be a bad idea to change that as well, especially if it is the same as your Steam forum account password.

We will reopen the forums as soon as we can.

I am truly sorry this happened, and I apologize for the inconvenience.


Valve now joins an ever-growing list of gaming companies, including Sony, Codemasters, and more recently Microsoft and EA, that have felt the wrath of the hacking community. As Newell suggests, it might be a good time to update your passwords again if you use the service, and of course keep a vigilant eye on your transaction history.

If we were a sensationalist news site we might be calling this 'Hack-ageddon' (and give it its own theme music) but alas we are not.

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