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Refunds

Warner Bros. offering refunds for Batman: Arkham Knight PC version on Steam

Author:
Carl Phillips
Category:
News
Tags:
Batman: Arkham Knight, PC games, Refunds, Warner Bros. Interactive

Warner Bros. offering refunds for Batman: Arkham Knight PC version on Steam

Despite four months of work trying to fix its problems, it appears Warner Bros. Interactive have finally thrown in the towel for the PC version of Batman: Arkham Knight. In a post on the Steam forums, it was announced that those who bought the game through Steam will be able to get a refund, no matter how long they've played it for, so long as they make a claim before the end of the year.

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COMMENT | The dark side of Steam refunds - unethical abuse or consumer choice?

Author:
Jonathan Lester
Category:
Features
Tags:
PC games, Refunds, Steam, Valve

COMMENT | The dark side of Steam refunds - unethical abuse or consumer choice?

Steam are now offering quibble-free refunds and it's about time too. After years of complaints and even a defiance of EU legislation, Valve will now let you get your money back for any game you've played for less than two hours for any reason whatsoever, within 14 days of purchase. It's a big step for a company that has long been criticised for its aftersale customer service.

Unfortunately, like so many nice ideas on paper, Steam refunds have already revealed a worrying dark side that's causing any number of small studios to be out of pocket due to gamers doing what they do best: gaming the system.

Is it abuse? Is it actually an exploit? Is it even an extension of the Pay What You Want model? Let's take a look at the problem and then get involved.

COMMENT | The dark side of Steam refunds - unethical abuse or consumer choice?

Here's the situation. Steam's two-hour refund window is a good size when it comes to most games, which typically last somewhere between 5-40+ hours. It's enough time to test the game, mess about with the graphics options, attempt to fix any performance issues and get a good feel for the gameplay before making an informed decision about whether it's broken, incompatible with your hardware or simply not your cup of tea. After which you can get a refund. All well and good.

The problem, unfortunately, is that plenty of games last less than two hours... which makes them prime targets for so-called abuse.

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Origin Now Offers 24-Hour Refunds On EA Games

Author:
Jonathan Lester
Category:
News
Tags:
Digital Distribution, EA, Origin, PC games, Refunds

Origin Now Offers 24-Hour Refunds On EA Games

EA: "We've Got Your Back"

If you buy an EA game from Origin and quickly realise that you hate it, you can now get your money back quibble-free within the first 24 hours.

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UPDATE: War Z Controversy Escalates As Customers Ask For Refunds

Author:
Carl Phillips
Category:
News
Tags:
PC games, Refunds, Sergey Titov, Steam, The War Z, Valve, Zombies

UPDATE: War Z Controversy Escalates As Customers Ask For Refunds

Outrage Over “Foundation” Release Features & Promises

UPDATE: It appears Valve have been listening to the outcry from its community, as The War Z has been temporarily pulled from sale. In an statement issued to Polygon, vice president of marketing Doug Lombardi apologised for the situation, stating "mistakes can be made," and that Valve have "temporarily removed the sale offering of the title until we have time to work with the developer and have confidence in a new build," although anyone who has already bought the game can still play it via Steam if they wish to.

ORIGINAL STORY: Nothing like a bit of controversy to end the year with, eh? The War Z, the persistent online zombie survival FPS that emerged shortly after the initial success of DayZ, is currently facing a wave of consumer wrath after its launch on Steam earlier this week. A misleading product description prompted calls from gamers of being falsely sold an incomplete game and, in some cases, out-right fraud and with the past few days seeing responses from all sides of the issue, the latest chapter in the saga has seen the product description being changed to better reflect the current state of the game and a rather bizarre interview with the Executive Producer.

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