Xbox One's preview programme allows console owners to get to grips with major firmware updates ahead of time, enjoying new functionality and tweaks weeks before they're officially deployed... but as with any beta there are always risks. Numerous participants have reported several worrying disc drive errors over the last fortnight, as a result of installing April's offering.
Luckily Microsoft have taken feedback on board and promise to squash these bugs in the official release, and the workaround reads like a scene from the IT Crowd.
Three aggravating problems have been widely reported on the Xbox forums, all of which I've directly encountered firsthand. In no particular order:
- Discs identified as damaged or dirty. Often, the Xbox One claims that all discs inserted into the drive are defective, refusing to play or access them even if they're in pristine condition (as they would be, seeing as the console is still in its infancy).
- Disc drive "empty." Many users access a disc via the Metro icon, only to be challenged by the following erroneous error message: "Do you own this game or app? If you have a game disc, insert it now. If there is no disc, make sure you are signed in to Xbox Live. If you do not have the rights to play this, you will need to buy it at the Xbox Store (0x87de07d1)." Annoying.
- Loud disc read noises. For 15-20 seconds after starting a game, the drive emits worryingly loud grinding or skipping noises, as if the console is struggling to read the disc. This abates in time.
It's seriously galling to encounter issues like this, but in fairness, that's part and parcel of participating in a beta (personally I'm just overjoyed that they're not hardware gremlins!). Microsoft has assured concerned gamers that fixes are currently in certification and will be included with the official launch in the next few days. "As mentioned in yesterday’s status update, fixes have been identified for the three Blu-ray drive issues," reads the latest statement. "The fixes are undergoing testing, along with other changes contained in the next update, which will take a few days to complete. The next update is planned to also include several fixes for issues that the preview audience has identified in the forums.
"Thank you for your patience and continued effort in finding additional bugs that you are reporting on these forums, and that we’re continuing to investigate."
Until then, if you're suffering from errors 1 and 2, there's a very simple and reliable workaround. Just... say it with me now... turn it off and on again. You'll need to trigger a full power cycle, holding the power button for ten seconds until the console completely powers down (rather than entering standby mode) and subsequently boot it up again.
As mentioned last month, the April update will improve DVR quality, add friend notifications, tweak Kinect commands and more. Have you suffered from these annoying -- if temporary -- foibles?